Terms and Conditions

  1. No deposit is required when requesting the reservation of a room apart from stays which include public or school holidays and special events eg: Airlie Beach Music Festival. If paying by cash or means other than a credit card, full payment is required on check-in. We also require a credit card imprint for incidentals
  2. Cancellations within 24 hours of check-in (2pm) incur a one night cancellation charge. Reservations which include a night in the period 29 December until 2 January or public and school holidays and special events require 72 hours notice of cancellation for a refund.
  3. On check-in guests are required to sign a declaration regarding any negligent activation of the hotel fire alarms. The false activation of a fire alarm incurs a fee from Queensland Fire & Emergency Services which will be charged to the credit card provided on check-in.
  4. Unless otherwise stipulated by law, such as for guide dogs, no pets are allowed.
  5. We have a strict no party policy on our premises. Only hotel guests are permitted onsite after 9pm.
  6. All rooms are non smoking, although smoking is allowed on balconies using the ash tray provided.
  7. The use of the Airlie Beach hotel Wi-Fi hotspots is subject to specified Terms & Conditions accessible on log-in and as set out in the Wi-Fi link from the “about us” page.
  8. Reception hours are 7am-9pm daily. After hours check-in can be done between 9pm – 11.30pm at Capers on the esplanade. No check- ins will be processed after 11.30pm.
  9. Refunds for accommodation will not be given to guests for unforseen circumstance beyond our control.